Client Sentiment Index
Bi-Annual Flagship
A bi-annual benchmark measuring client sentiment across leading IT and business process services providers. The Client Sentiment Index tracks provider standing, shifts in client perception, and changes in competitive positioning across the services market.
Overview
Client perception is one of the clearest signals of provider performance and competitive momentum. The Client Sentiment Index benchmarks leading services providers to identify how client sentiment is evolving, which firms are strengthening or weakening their position, and where meaningful shifts are occurring across the market. The report combines provider rankings with movement analysis, market-level trends, and cross-index comparisons to provide a deeper view of how clients perceive the services landscape.
Key Questions Answered
• Which providers have the strongest client sentiment?
• Which providers are gaining or losing client momentum?
• How is client sentiment shifting across the services market?
• Where are meaningful changes in competitive positioning emerging?
• Where do client and workforce sentiment diverge?
What's Included
• Client Sentiment Index rankings
• Provider-level sentiment benchmarking
• Four-quarter trend and movement analysis
• Market-level sentiment trends
• Significant mover analysis
• Client vs. workforce sentiment comparison
• Competitive positioning analysis
• Methodology and scoring framework
Go Beyond Traditional Research
Research at market speed.
